Terms of Service

1. Introduction

Welcome to Tears Of Flowers. By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our website and all products, services, and content offered through it.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you may not access the website or use our services.

2. Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the website
• Interfere with or disrupt the integrity of the website
• Collect or harvest any information from the site without permission
• Use automated systems or software to extract data from the website

We reserve the right to terminate or restrict your access to the website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users.

3. Products

All products displayed on our website are subject to availability. We make every effort to display our flowers and arrangements as accurately as possible. However, due to the natural variation in fresh flowers, actual products may vary slightly from the images shown.

Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.

In cases where specific flowers are unavailable, we may substitute with flowers of equal or greater value while maintaining the overall style and aesthetic of your arrangement.

4. Orders and Payments

By placing an order, you are making an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

• Product availability issues
• Errors in product or pricing information
• Suspected fraudulent or unauthorized activity
• Delivery address issues

Payment is due at the time of order. We accept major credit cards and other payment methods as indicated at checkout. All prices are in USD unless otherwise stated.

5. Shipping and Delivery

We deliver to locations within our service area. Delivery times are estimates and not guaranteed. Factors such as weather, traffic, and other conditions may affect delivery times.

For deliveries requiring a signature, someone must be available to receive the order. If no one is available, we may leave the order in a safe location at our discretion or attempt redelivery.

We are not responsible for delays caused by incorrect address information provided by the customer or circumstances beyond our control.

6. Returns and Refunds

Due to the perishable nature of our products, we do not accept returns. However, if you are not satisfied with your order, please contact us within 24 hours of delivery.

We may offer a replacement, store credit, or refund at our discretion in cases of:

• Products that arrive damaged or wilted
• Incorrect items delivered
• Significant quality issues

Refunds will be processed to the original payment method within 5-10 business days.

7. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Tears Of Flowers or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Tears Of Flowers shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or our services.

Our total liability to you for any damages shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: legal@tearsofflowers.com
• Phone: (555) 123-4567
• Address: 123 Floral Street, Blossom City, BC 12345